Case study · Auren Workforce · Employment Services

Returning the week to the caseworker: how NJL set out to put people before paperwork.

A forward-looking engagement study. Figures are projected and will be updated to achieved results once verified and signed off.

Projected impact

20+

Hours / week returned

per consultant (projected)*

60%

Faster compliance reporting

projected*

8,000+

Job seekers reached

across the network (projected)*

01

Client challenge

NJL's skilled people were spending the week on the wrong work. Administrative burden pulled consultants away from job seekers, outcome pressure kept rising, and the compliance risk of manual reporting sat squarely with the provider.

The people best placed to change a job seeker's week were losing their own to admin.
02

Discovery process

A structured discovery mapped the operating model, contracts, systems and compliance obligations — then translated them into a four-phase delivery model.

  1. 1

    Discover

    Map the operating model, contracts, systems and obligations.

  2. 2

    Configure

    Tailor Auren to the workflow — integrating, not rebuilding.

  3. 3

    Adopt

    Lead with adoption: training, change support, real usage.

  4. 4

    Prove

    Instrument outcomes from day zero so impact is defensible.

03

Opportunities

O1 — Reclaim consultant capacity

Automate admin so skilled people return to the people they serve.

O2 — Personalise at scale

Tailored action plans and follow-up for every job seeker.

O3 — Make compliance defensible

Faster, traceable reporting that stands up to scrutiny.

O4 — Prove impact to funders

Instrumented outcomes that demonstrate value and protect ratings.

04

Recommendations

  • Deploy Auren as an operating layer, not a bolt-on tool.
  • Integrate with existing systems — don't rebuild what works.
  • Lead with adoption to make the change stick.
  • Instrument outcomes from day one.
05

Expected outcomes

Capacity

Consultant time returned to frontline support.

Compliance

Faster, defensible reporting with less manual effort.

Reach

More job seekers supported, more consistently.

These are projections. They will be updated to achieved results once verified and signed off.

06

Lessons learned

  • Adoption is the product — technology only counts when it's used.
  • Trust needs a human in the loop.
  • Integration beats replacement.
  • Measure from day zero.

Could your providers get their week back too?

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